1 Introduction

Dawami ("we", "our", or "the app") is a platform that connects employees with drivers for their daily commutes. We respect your privacy and are committed to protecting the personal data you share with us.

This policy explains what data we collect, why we collect it, how we use it, and the rights you have over it. By using Dawami, you agree to the practices described here.

2 Information We Collect

• Account information: full name, phone number, email address, password (stored encrypted), profile photo, and your role (employee or driver).
• Driver information: national ID, driving licence, vehicle details and documents, and subscription data — required to verify drivers.
• Trip information: pick-up and drop-off addresses, commute times, requests, offers, and contracts between employees and drivers.
• Location data: your device location while the app is in use, to show nearby drivers and follow active trips.
• Communications: in-app chat messages between employees and drivers, and the support messages you send us.
• Technical data: device type, operating system, app version, language, time zone, IP address, and error logs.

3 How We Use Your Information

• Create and manage your account and verify your identity.
• Match employees with suitable drivers and manage requests, offers, and contracts.
• Show trip locations and routes and keep both parties updated during a trip.
• Send notifications about requests, offers, contracts, and subscriptions.
• Provide customer support and respond to your enquiries.
• Improve app performance, detect abuse, and keep the service secure.
• Comply with legal and regulatory obligations.

4 Location Data

Location access is used only to display nearby drivers, set pick-up and drop-off points, and follow an active trip. You can revoke the location permission at any time from your device settings, though some features will stop working. We do not sell location data and we do not use it for advertising.

5 Sharing Your Information

We never sell your personal data. We share it only in these cases:

• With the other party in a trip: the driver and the employee see each other's name, phone number, and trip locations so the commute can take place.
• With service providers: hosting, push notification, and email providers that process data on our behalf under confidentiality obligations.
• For legal reasons: when required by law, or to protect the rights and safety of our users.

6 Data Security

We apply appropriate technical and organisational safeguards, including encrypted connections (HTTPS), password hashing, access control, and continuous monitoring. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

7 Data Retention

We keep your data for as long as your account is active, and afterwards only for the period required to meet legal, accounting, or dispute-resolution obligations. When it is no longer needed, the data is deleted or anonymised.

8 Your Rights

• Access the personal data we hold about you.
• Correct or update inaccurate data from your profile in the app.
• Request deletion of your account and personal data.
• Withdraw permissions such as location or notifications at any time.
• Object to a specific use of your data.

To exercise any of these rights, contact us using the details below. We respond within 30 days.

9 Children's Privacy

Dawami is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10 Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page always reflects the current version, and significant changes will be announced inside the app.